Process family
5 connected processes, ordered by what depends on what, with the objects handed from one to the next and the measures that sense the family's performance.
Chain · 5 processes
Define, authorize, equip, and review the manager role as an operating mechanism connecting business direction, work, people, decisions, systems, and feedback.
Leads the chain · no in-family handoff
Run the minimum recurring planning, coordination, decision, learning, and improvement mechanisms needed to keep team work visible and moving.
Match authorized demand to real team capacity through explicit priorities, work-in-process limits, tradeoffs, commitments, and escalation.
Move consequential operating questions to timely, evidence-based decisions through explicit authority, participation, escalation, fallback, communication, and review.
Review how the manager role, team work, authority, capacity, cadence, decisions, support, systems, and leadership context combine to enable or constrain team effectiveness.
Measures · 30
outcome
Does the manager mechanism help the team produce intended outcomes within required conditions?
Combined review of team outcomes, quality, flow, learning, capability, feedback, decision performance, and guardrails; not causal attribution of team output to one manager.
Establish the Manager Operating Rolequality
Does each manager role have explicit outcomes, decisions, interfaces, cadences, support, controls, and review?
Active manager roles satisfying required charter fields divided by all active manager roles.
Establish the Manager Operating Rolecycle-time
How long do recurring team decisions and escalations take to reach an authorized disposition?
Elapsed time from valid decision or escalation trigger to accepted outcome, by type, authority, and wait cause.
Establish the Manager Operating Roleadoption
Are decisions, team cadence, manager feedback, and role reviews using the current charter?
Applicable manager-system events linked to the current charter version divided by all applicable events.
Establish the Manager Operating Roleexceptions
Where do ownership, authority, cadence, support, interface, capability, or system conditions repeatedly fail?
Exceptions by team, decision, interface, severity, cause status, owner, and age.
Establish the Manager Operating Roleguardrail
Is team performance being purchased through overload, silence, exclusion, retaliation concern, unsafe work, poor quality, invasive monitoring, or inconsistent treatment?
Context-specific review of workload, employee voice, turnover, inclusion, safety, quality, privacy, conduct, and feedback evidence; not a causal or legal conclusion.
Establish the Manager Operating Roleoutcome
Does the cadence improve shared state, coordination, decision flow, and adaptation relative to its attention cost?
Combined review of decisions, resolved dependencies, commitment reliability, participant evidence, outcome movement, and time cost; not meeting satisfaction alone.
Run the Team Operating Cadencequality
Does every material item leave through a decision, commitment, evidence request, or acknowledged route?
Material agenda items with complete state, owner, timing, and source update divided by all material agenda items.
Run the Team Operating Cadencecycle-time
How long do ready decisions and material dependencies wait for accepted disposition?
Elapsed time from ready state to decision or acknowledged dependency outcome, by type, authority, and wait cause.
Run the Team Operating Cadenceadoption
Are participants preparing from and updating source systems rather than shadow reports?
Applicable items sourced from and closed in authoritative systems divided by all applicable items.
Run the Team Operating Cadenceexceptions
Where do preparation, attendance, evidence, decisions, commitments, interfaces, or system updates fail?
Exceptions by mechanism, type, owner, severity, cause, recurrence, and disposition.
Run the Team Operating Cadenceguardrail
Does cadence create overload, exclusion, silence, performative reporting, unsafe delay, quality loss, or inappropriate individual monitoring?
Context-specific review of time load, participation, shifts, access, voice, safety, quality, privacy, and participant feedback; not a causal or legal conclusion.
Run the Team Operating Cadenceoutcome
Does the plan protect priority outcomes within responsible capacity and guardrails?
Combined review of outcome delivery, quality, reliability, flow, displaced work, workload, and guardrails; not utilization or volume alone.
Manage Team Capacity and Prioritiesquality
Are commitments based on valid demand and explicit capacity, constraint, and uncertainty evidence?
Material commitments satisfying required demand and capacity fields divided by all material commitments.
Manage Team Capacity and Prioritiescycle-time
How long does accepted priority work take and how reliably does it meet its agreed review or delivery point?
Elapsed-time distribution and commitment reliability for accepted priority work, with wait, rework, and interruption separated where useful.
Manage Team Capacity and Prioritiesadoption
Is material work admitted, prioritized, changed, and stopped through the current plan and demand gate?
Applicable work linked to the active plan or authorized change divided by all applicable work.
Manage Team Capacity and Prioritiesexceptions
Which demand, estimate, interruption, dependency, constraint, or change assumptions repeatedly fail?
Material variances by source, type, work class, constraint, cause status, impact, and disposition.
Manage Team Capacity and Prioritiesguardrail
Is delivery being purchased through overload, unpaid or hidden work, unsafe shortcuts, quality loss, maintenance deferral, exclusion, or capability erosion?
Context-specific review of workload, overtime, recovery, safety, quality, maintenance, learning, voice, and workforce evidence; not a causal or legal conclusion.
Manage Team Capacity and Prioritiesoutcome
Does the decision produce its intended outcome within accepted conditions and guardrails?
Structured comparison of intended outcome, implementation, assumptions, side effects, context, and guardrails; not outcome alone as proof of decision quality.
Enable Decisions and Escalationquality
Does each material decision contain question, authority, evidence, options, state, rationale, dissent, implementation, fallback, and review?
Material decisions satisfying required fields divided by all completed material decisions.
Enable Decisions and Escalationcycle-time
How long do decision-ready questions wait for an explicit state?
Elapsed time from accepted brief to authorized state, separated by authority, evidence, participation, and owner waits.
Enable Decisions and Escalationadoption
Are material decisions using the governed question, authority, evidence, record, handoff, and review mechanism?
Applicable material decisions linked to the active method divided by all applicable material decisions.
Enable Decisions and Escalationexceptions
Where do questions, authority, evidence, response, escalation, handoff, implementation, or review fail?
Exceptions by decision type, level, interface, severity, cause, age, and disposition.
Enable Decisions and Escalationguardrail
Does the mechanism suppress dissent, bypass expertise, delay protected escalation, expose restricted data, or punish good-faith challenge?
Context-specific qualified review of participation, dissent, escalation, overrides, access, outcomes, and participant feedback; not a causal or legal conclusion.
Enable Decisions and Escalationoutcome
Do approved changes improve the intended operating conditions and team outcomes within guardrails?
Combined longitudinal review of targeted conditions, team operation, experience, outcomes, implementation, context, and guardrails; not causal attribution to the manager alone.
Review Manager-System Healthquality
Does each material finding have triangulated evidence, context, alternatives, confidence, ownership, and safeguards?
Material findings satisfying required diagnostic fields divided by all material findings.
Review Manager-System Healthcycle-time
How long does a material signal take to reach containment, diagnosis, and an acknowledged action owner?
Elapsed time from accepted signal to controlled disposition, by severity and route.
Review Manager-System Healthadoption
Are manager, leadership, process, system, and organization commitments being completed and verified?
Due material commitments with accepted implementation evidence divided by all due material commitments, by owner domain.
Review Manager-System Healthexceptions
Which role, authority, span, capacity, cadence, decision, support, process, system, or leadership issues recur?
Findings and exceptions by ownership domain, team context, severity, recurrence, cause status, and disposition.
Review Manager-System Healthguardrail
Does review or management operation create suppressed voice, identification risk, retaliation concern, overload, unfair treatment, unsafe work, quality loss, or invasive monitoring?
Qualified review of feedback participation, access, incidents, actions, workforce patterns, safety, quality, privacy, and participant evidence; not a causal or legal conclusion.
Review Manager-System Health