Questions · design a specific process
how to manage team capacity and priorities
Match authorized demand to real team capacity through explicit priorities, work-in-process limits, tradeoffs, commitments, and escalation. Protect the most important work and the people and systems performing it by making demand, capacity, constraints, and consequences visible before commitments are made.
draft reference — not a fitted standard
Process steps
- 01
Frame the decision horizon
Define what capacity and priority decision must be made and for what period.
- 02
Make demand and current work visible
Create one demand picture before accepting or sequencing more work.
- 03
Estimate usable capacity and constraints
Describe what the complete operating system can responsibly deliver.
- 04
Prioritize work and form feasible options
Make value, obligation, timing, risk, effort, and system effects comparable.
- 05
Decide and authorize commitments
Choose a feasible plan and make rejected or displaced demand explicit.
- 06
Operate and adjust the plan
Protect flow while responding to evidence and changed conditions.
- 07
Review outcomes and improve capacity design
Use forecast and operating evidence to improve work, systems, and future decisions.
Related measures
outcome
Commitment-plan operating fit
Does the plan protect priority outcomes within responsible capacity and guardrails?
quality
Demand and capacity evidence completeness
Are commitments based on valid demand and explicit capacity, constraint, and uncertainty evidence?
cycle-time
Priority work flow time and reliability
How long does accepted priority work take and how reliably does it meet its agreed review or delivery point?
adoption
Authorized-plan use
Is material work admitted, prioritized, changed, and stopped through the current plan and demand gate?
exceptions
Demand and capacity variance pattern
Which demand, estimate, interruption, dependency, constraint, or change assumptions repeatedly fail?
guardrail
Workload, safety, quality, maintenance, learning, and fairness guardrail
Is delivery being purchased through overload, unpaid or hidden work, unsafe shortcuts, quality loss, maintenance deferral, exclusion, or capability erosion?