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cycle-time
Manager decision and escalation flow time
How long do recurring team decisions and escalations take to reach an authorized disposition?
Definition
Elapsed time from valid decision or escalation trigger to accepted outcome, by type, authority, and wait cause.
Details
- Source
- Decision and escalation records
- Owner role
- Manager
- Cadence
- Weekly or monthly
- Target
- No target set — targets are calibrated to client context, baseline, and approved risk tolerance.