adoption

Policy understanding and controlled use

Can people find, understand, and use the active policy and support path?

Definition

Evidence of authoritative-version use, comprehension, support demand, and correct routing for eligible decisions.

Source: Repository, support, workflow, and proportionate feedback evidence
Owner role: Policy owner
Cadence: After launch and quarterly
Target: No target set — targets are calibrated to client context, baseline, and approved risk tolerance.

Lock Method