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quality
Decision quality and consistency
Are materially similar cases receiving justified decisions within policy?
Definition
Reviewed decisions meeting policy criteria, authority, rationale, record, and exception requirements, with legitimate variation separated.
Details
- Source
- Decision and exception records
- Owner role
- Policy owner
- Cadence
- Quarterly or risk-based
- Target
- No target set — targets are calibrated to client context, baseline, and approved risk tolerance.