Questions · measure a process
manager effectiveness metrics
Performance and Development System processes define 6 measures. These include Check-in steering value, Decision and commitment closure, Obstacle response time, Useful cadence adoption. Each measure tracks a specific operational question and is calibrated to client context — no default targets are set.
draft reference — not a fitted standard
Related measures
outcome
Check-in steering value
Do check-ins improve shared understanding, decisions, support, and timely adaptation?
quality
Decision and commitment closure
Do material items leave with clear decisions, owners, timing, and follow-up?
cycle-time
Obstacle response time
How long do material obstacles wait for decision, support, or escalation?
adoption
Useful cadence adoption
Are scheduled conversations occurring with current evidence and reciprocal participation?
exceptions
Check-in exception and handoff pattern
Which matters repeatedly exceed routine management authority?
guardrail
Trust, privacy, workload, and surprise guardrail
Does the process create avoidance, retaliation concern, excessive documentation, surveillance, unsustainable load, or consequential surprise?