{"slug":"redesign-work-and-workflow","name":"Redesign Work and Workflow","family":"Operating System","version":"0.1.0","status":"draft","note":"draft reference — not a fitted standard","summary":"Redesign how work moves before adding capacity, automation, or organizational complexity.","purpose":"Create a controlled future-state workflow that improves an explicit operating outcome while preserving necessary quality, safety, regulatory, and human guardrails.","steps":[{"sequence":1,"name":"Frame the outcome and design criteria","purpose":"Make the reason for redesign and the conditions of a good solution explicit."},{"sequence":2,"name":"Map the current flow","purpose":"Make actual work, decisions, waits, interfaces, data, systems, and exceptions inspectable."},{"sequence":3,"name":"Diagnose constraints and causes","purpose":"Find where the mechanism fails instead of treating every visible symptom as the problem."},{"sequence":4,"name":"Design and compare future states","purpose":"Generate coherent alternatives before committing to a favored tool or structure."},{"sequence":5,"name":"Validate and authorize the design","purpose":"Test the mechanism at proportionate scale before irreversible implementation."},{"sequence":6,"name":"Transition, measure, and improve","purpose":"Put the workflow into operation without losing control of the old-to-new passage."}],"connections":[{"direction":"upstream","processName":"Approve Workforce Need and Headcount","processSlug":"approve-workforce-need","trigger":"The approved response includes redesigning, reallocating, stopping, or automating work."},{"direction":"downstream","processName":"Approve Workforce Need and Headcount","processSlug":"approve-workforce-need","trigger":"Redesign changes the need or leaves a material workforce gap."},{"direction":"downstream","processName":"Implement a Business System","processSlug":"implement-business-system","trigger":"The approved workflow requires system configuration, integration, or automation."},{"direction":"downstream","processName":"Operate and Improve a Process","processSlug":"operate-and-improve-process","trigger":"The redesigned workflow meets stabilization criteria."}],"plannedConnections":[],"measures":[{"name":"Operating outcome","definition":"The context-specific outcome measure, compared with its baseline and interpreted with other influences made explicit.","cadence":"At the natural operating interval"},{"name":"First-pass quality","definition":"Items accepted at the defined exit gate without rework divided by all items reaching the gate.","cadence":"Weekly or monthly"},{"name":"End-to-end cycle time","definition":"Elapsed time from defined trigger to accepted exit, with work and wait time separable where feasible.","cadence":"Weekly or monthly"},{"name":"Workflow adoption","definition":"Eligible work following the controlled workflow version divided by all eligible work.","cadence":"During transition; then monthly"},{"name":"Exception demand","definition":"Exception events by type, cause, step, and disposition per unit of demand.","cadence":"Weekly during stabilization; then monthly"},{"name":"Human and operating risk guardrail","definition":"Context-specific review of workload, overtime, safety, quality, privacy, accessibility, customer complaints, and control failures.","cadence":"At each transition review"}]}