{"slug":"operate-and-improve-process","name":"Operate and Improve a Process","family":"Operating System","version":"0.1.0","status":"draft","note":"draft reference — not a fitted standard","summary":"Keep a process controlled, useful, measurable, and adaptable after design and implementation end.","purpose":"Give an operating owner a repeatable way to run the process, respond to exceptions, interpret evidence, and make controlled improvements without eroding the mechanism.","steps":[{"sequence":1,"name":"Establish operating control","purpose":"Confirm that the process can be run and governed from one authoritative definition."},{"sequence":2,"name":"Run and observe the process","purpose":"Produce the intended work while creating proportionate evidence about how the mechanism behaves."},{"sequence":3,"name":"Triage and resolve exceptions","purpose":"Restore flow safely while preserving information needed to remove recurring causes."},{"sequence":4,"name":"Review process performance","purpose":"Interpret the measure set as a system and decide where attention is warranted."},{"sequence":5,"name":"Design and authorize improvement","purpose":"Change the smallest appropriate part of the mechanism without creating hidden inconsistency."},{"sequence":6,"name":"Implement, verify, and learn","purpose":"Close the feedback loop through controlled action and versioned learning."}],"connections":[{"direction":"upstream","processName":"Implement a Business System","processSlug":"implement-business-system","trigger":"Implementation meets stabilization and operational-acceptance criteria."},{"direction":"upstream","processName":"Redesign Work and Workflow","processSlug":"redesign-work-and-workflow","trigger":"The redesigned workflow meets validation and transition criteria."},{"direction":"downstream","processName":"Redesign Work and Workflow","processSlug":"redesign-work-and-workflow","trigger":"Review determines the mechanism requires material redesign."},{"direction":"downstream","processName":"Implement a Business System","processSlug":"implement-business-system","trigger":"An approved improvement requires material configuration, integration, migration, or automation."}],"plannedConnections":[],"measures":[{"name":"Process outcome health","definition":"The process-specific outcome measure interpreted against baseline, context, demand, and other material influences.","cadence":"At the natural process and review interval"},{"name":"Output quality","definition":"Accepted outputs without material correction divided by all outputs, supplemented by defect severity.","cadence":"Weekly or monthly"},{"name":"Flow time","definition":"Elapsed time distribution from entry to exit, with wait and active time separated where useful.","cadence":"Weekly or monthly"},{"name":"Controlled process use","definition":"Eligible cases following the authoritative version divided by all eligible cases.","cadence":"Monthly"},{"name":"Exception pattern","definition":"Exceptions by type, severity, cause status, process step, interface, owner, and age per unit of demand.","cadence":"Weekly or monthly"},{"name":"System guardrails","definition":"Context-specific guardrail set reviewed alongside outcome and flow measures.","cadence":"At every formal process review"}]}